GENERAL TERMS AND CONDITIONS

TERMS

Prepayment by cash, check or credit card. Stocking Dealers may qualify for 30 days with approved credit. When applying for credit, we require a completed and signed credit application with at least 5 trade references. Credit approval is at the sole discretion of Touch of France.

ORDERS

All orders are custom orders, therefore no cancellations or returns are possible once manufacturing has commenced.

You may fax your purchase order to our offices at 214-698-1601. Our showroom at Dallas World Trade Center is open Monday through Friday from 9:00 AM to 5:00 PM Central Time. Our representatives there can assist you and also take your order by phone. The sales number is 214-698-1600.

FREIGHT

All shipments are F.O.B Shipments via motor freight or blanket wrapped carrier are shipped freight collect. The freight carrier from the warehouse to the final destination is solely the responsibility of the customer. The customer may use any carrier of their choice. Any quotes provided are only to provide a discount that the freight companies have offered to our customers to use their service but are in no way associated with our company. Touch of France is not responsible for any damage incurred during shipment.

DAMAGES

It is our goal to provide quality products to all our customers. All our factories carefully inspect each item before it is packed and shipped to our warehouse location or directly to our customers. Every effort will be made to ensure your order arrives safely. Inspect your shipment immediately upon arrival. Should exterior damage to the carton be visible, make a notation on the shippers delivery ticket. Report any losses or damages to us at our offices at once and notify the carrier. All damaged cartons/crates/boxes should be saved until the claim is settled. It is the customer’s responsibility to handle any claims for freight damage or missing items. We are not responsible for any freight errors after the item has left our warehouse.

PRODUCTS

Our furnishings are hand crafted by gifted artisans. Slight variations in detail and finish may occur, as each piece is its own unique creation. Genuine leather is used on many of our products. Leather is a natural product and will display small sears and imperfections. Wipe spills immediately and use coaster under glasses. As with all fine funishings, avoid heat sources and direct sunlight.

RETURNS

No returns are accepted without prior authorization of Touch of France and after issuance of RETURN AUTHORIZATION. A 30% restocking fee will apply.